Explanation of your monthly invoice, prorations, and various line items.
To view your invoices, make sure to log in to your billing portal. If you don't have access to your portal, simply contact us via email at info@attrix.ca
The monthly billing cycle is the 2nd of the month for all AttriX clients. Your monthly services will be billed and detailed on each of your invoices. Payments will be automatically deducted from the payment method you have registered on the account.
Here is an example of an invoice.
FAC: A invoice number starting with FAC will be generated and associated with each invoice.
ITEM: Monthly package of devices: Live-Base, Live-ProPlus, etc.
DESCRIPTION: Detail of each service. G9: Serial number of the device that underwent a service change during the month.
It is important to note that we always bill for the current month as well as any changes made to your monthly services the previous month on a pro-rata basis (connection, suspension, activation, addition of services, etc.).
Prorated Fees
It is important to note that proration fees will be applied to your next invoice for any changes made to your monthly services. For example:
1st line: Number of active modems and/or tablets on the package for the current period.
2nd line: Proration from the previous month for requested modifications.
Suspension Fee: $12.50 plus taxes per modem and/or tablet monthly. Please allow up to 24 hours for modem and/or tablet reactivation.
Cancellation Policy: Once cancellation is completed, the modem cannot be reactivated thereafter. It is advisable to recycle it at an electronic drop-off point.