What to Do If Drive Status Doesn't Engage
If the driver's log does not automatically switch to "drive" mode in Geotab Drive, there could be several possible reasons. Here are some troubleshooting steps you can follow:
- Check Vehicle Configuration: Ensure that the vehicle is properly configured in the Geotab system. This includes verifying information such as the vehicle identification number (VIN), engine type, vehicle model, etc.
- Check Vehicle Advanced Settings: Ensure that the Geotab system settings are correctly configured to enable the automatic drive mode feature (Hours of Service are enabled) and that idle timeouts, ignition detections, etc. are configured properly.
- Check Driver User Configuration: Ensure that the driver settings in the Geotab system are correctly configured. This includes information such as the driver identification number, hours of service, driving rules, etc.
- Check Sensors and Connections: Ensure that necessary sensors are installed and functioning correctly in the vehicle. This may include motion sensors, speed sensors, ignition sensors, etc. Also, check physical connections and ensure they are secure.
- Check Vehicle Connection: Ensure that the vehicle is properly connected to the Geotab system. This may include checks such as connecting the telematics module to the vehicle's OBD-II port or other connection methods used by the Geotab system.
If you have followed all these steps and the issue persists, it may be necessary to contact AttriX technical support for additional assistance to help resolve the problem.